Privacy Policy

This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our independent website (the “Site”), which specializes in incense blending materials, crystal bracelets, and related products.

1. Information We Collect

We collect the following types of personal information:

• Personal Identifiers:​ Your name, billing and shipping address, email address, and phone number.
• Commercial Information:​ Records of products you purchase, order history, and customer service communications.
• Payment Information:​ Payment details are processed by our secure third-party payment processors. We do not store or have direct access to complete credit/debit card numbers.
• Technical & Usage Data:​ Information about your interaction with the Site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. We collect this through cookies and similar technologies.

2. How We Use Your Personal Information

We use your personal information for the following business purposes:

• Fulfilling Orders:​ To process and ship your orders, arrange for deliveries, and provide invoices/order confirmations.
• Customer Service:​ To communicate with you, screen orders for potential risk or fraud, and when in line with your preferences, provide information or advertising relating to our products or services.
• Site Improvement:​ To optimize our Site, understand how customers use our services, and for internal analytics and reporting.
• Marketing:​ With your explicit consent where required by law, to send you marketing communications about new products, promotions, and updates. You can opt-out at any time.

3. Legal Basis for Processing (For EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, our processing of your personal data is based on:

• Contractual Necessity:​ To fulfill our contract with you (e.g., processing your order).
• Legitimate Interests:​ For our legitimate interests in operating and improving our Site, preventing fraud, and conducting marketing, provided these interests are not overridden by your rights.
• Consent:​ Where we rely on your consent (e.g., for certain marketing communications), you have the right to withdraw it at any time.

4. International Data Transfers

We are based in [China/Your Country], and your information is processed there. However, we may use service providers located in other countries. When we transfer your personal information outside of your country of residence (especially from the EEA/UK to other regions), we implement appropriate safeguards, such as Standard Contractual Clauses, to ensure an adequate level of protection as required by applicable data protection laws.

5. Sharing Your Personal Information

We do not sell your personal information. We share it with third parties only as necessary to provide our services:

• Service Providers:​ With vendors who perform services for us, such as payment processing, order fulfillment, data analysis, email delivery, hosting, and customer service.
• Compliance & Safety:​ To comply with applicable laws and regulations, to respond to lawful requests, or to protect our rights, property, or safety, or the rights of others.

6. Cookies

We use Cookies to maintain your shopping session, remember your preferences, and analyze Site traffic. You can control the use of cookies at the browser level. Disabling them may limit your use of certain Site functions.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access & Portability:​ To request access to or a copy of your data.
• Correction:​ To update or correct inaccurate data.
• Deletion (“Right to be Forgotten”):​ To request deletion of your data under certain conditions.
• Restriction & Objection:​ To object to or restrict certain types of processing.
• Withdraw Consent:​ To withdraw consent you have previously provided.

To exercise these rights, please contact us using the details below. We will respond in accordance with applicable law. You also have the right to lodge a complaint with your local data protection authority.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes).

9. Children’s Privacy

Our Site is not intended for individuals under the age of 13 (or the higher age of digital consent in your country). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us to request deletion.

10. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised “Effective Date.”

11. Contact Us

For questions about this Privacy Policy, to exercise your data rights, or for more information about our privacy practices, contact us at:

Email: support@yunxiaroma.com

Online Contact Form: See “CONTACT US” page.